Find answers to common questions about our services.
Course-Specific Transcript Options:
How to Request Course-Specific Transcript:
Fee: Same cost as full transcript (£15 digital, £25 physical)
Outstanding Fees Policy:
To Resolve Outstanding Fees:
Emergency Requests: Special consideration may be given for urgent job applications
Withdrawn Student Transcript Policy:
Requirements for Withdrawn Students:
Transcript Contents: Shows all completed coursework and final GPA
Multiple Transcript Copies:
Bulk Order Discount:
Common Reasons for Multiple Copies:
Processing: All copies processed simultaneously
To obtain your academic transcripts:
Processing Times:
You can track your enquiry status in several ways:
Status indicators include:
Holiday Access Policies:
Holiday Stay Requirements:
Summer Accommodation: Available for summer school students and researchers
To apply for on-campus accommodation:
Application Period: Applications open 3 months before the academic year starts.
Wi-Fi Setup Process:
Wi-Fi Features:
Troubleshooting: Contact IT support if connection issues persist
To extend your accommodation contract:
Extension Eligibility:
Extension Periods: Semester, academic year, or summer session
Off-Campus Resources:
Important Considerations:
Support Services: Housing office provides free advice and contract review
Translation Services:
Translation Process:
Accepted Languages: Check with your destination institution for accepted languages
To report maintenance issues:
Response Times:
Emergency Contact: 24/7 maintenance hotline available
To request a room change or roommate swap:
Processing Time: 5-10 working days
Valid Reasons:
For Completed Programs:
Request Process for Alumni:
Processing Time: Same as current students (2-7 working days)
To request an official academic transcript:
Processing Times:
To reset your student portal password:
If you don't receive the reset email within 10 minutes, please check your spam folder or contact the IT helpdesk.
To track your transcript request status:
Status Indicators:
Email Notifications: You'll receive updates at each stage
To update your contact information:
Important: Keep your email and phone number updated to receive important notifications and communications.
Transcript Authentication Features:
Verification Methods:
Verification Portal: Available 24/7 for instant verification
Processing and Delivery Times:
Factors Affecting Delivery:
Tracking: You'll receive email updates on your transcript status
Cancellation Policies:
Cancellation Process:
Medical Emergency: Full refund with doctor's certificate
Deposit Requirements:
Deposit Refund Process:
Deductions: Damages, cleaning fees, or outstanding charges may be deducted from deposit.
Accommodation fees vary by room type:
Payment Schedule:
Key Accommodation Rules:
Violation Consequences: Warning → Fine → Room suspension → Eviction
We accept the following payment methods for student fees:
Note: Online payments are processed immediately, while other methods may take 2-3 working days to reflect in your account.
Transcript Fees:
Payment Methods:
Bulk Order Discounts:
Refund Policy: Full refund if request cannot be fulfilled
For student registration, you'll need the following documents:
All documents should be original or notarized copies. Digital copies must be clear and complete.
On-campus accommodation includes the following facilities:
Additional Services: Cleaning service available for extra fee.
Transcript Contents:
Additional Information:
Check-in Process:
Check-out Process:
Academic Transcript:
Diploma:
When to Use Each: Use transcript for applications, diploma for display
Official Transcript:
Unofficial Transcript:
Laundry Facilities:
Laundry Costs:
Laundry Guidelines:
Security Features:
Safety Procedures:
If you encounter technical issues during online submission:
If the problem persists:
If Transcript is Lost:
Prevention Measures:
Replacement Policy: Free replacement within 30 days of original request
No FAQs found matching your search.